Privacy Policy

Information We Collect

Information you provide directly. This includes your name, email address, shipping and billing address, phone number, payment information (processed by our payment processor, not stored directly by us), account credentials, and any information you submit through contact, support ticket, or affiliate application forms.

Information collected automatically. When you use our site, we automatically collect certain technical information, including IP address, browser and device type, pages visited, referring URLs, and timestamps, typically through cookies and similar tracking technologies. Our payment processor(s) also use device- and browser-signal collection technology (sometimes involving their own third-party fraud-detection vendors) as part of screening transactions for fraud; we do not control the specific vendors our payment processor uses for this purpose, but this data is collected and used only for payment security, not for advertising.

Information from third parties. We may receive information from service providers who support our operations, such as payment processors confirming transaction status or shipping carriers providing delivery updates.

Cookies and Analytics

We use cookies and similar technologies to run core site functionality — things like keeping your cart intact and keeping you signed in. We may also use analytics tools down the road to understand aggregate site usage and remember preferences; if and when we do, this policy will describe them here. You’re in control of cookies through your browser settings, though disabling certain ones may affect functionality such as cart persistence or checkout.

How We Use Information

We use collected information to:

• Process and fulfill orders, including shipping and payment processing.
• Create and maintain your account, including order history and documentation access.
• Communicate with you about orders, support requests, and account activity.
• Operate the Royal Partner Network affiliate program, including tracking referrals and commission.
• Improve our website, catalog, and customer experience.
• Detect and prevent fraud, abuse, and unauthorized activity.
• Comply with legal obligations, including recordkeeping applicable to our industry.

We do not sell personal information to third parties for their own independent marketing purposes.

Third Parties We Work With

We share information with service providers as needed to operate our business, including:

• Payment processors, to securely process transactions and screen for fraud (this may involve the processor’s own third-party fraud-detection and device-signal-collection vendors).
• Shipping carriers, to fulfill and track deliveries.
• Website hosting and infrastructure providers, to operate the site securely.
• Analytics providers, if and when we use them, to understand aggregate site usage.
• Affiliate program infrastructure, to track referrals and calculate commission for Royal Partner Network participants.

These providers are authorized to use your information only as necessary to provide services to us, consistent with this policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order and tax recordkeeping obligations, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us using the information below. We will respond consistent with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our site and products are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. Separately, our products are age-restricted to purchasers 21 and older; see our Terms & Conditions for our purchase age-eligibility requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “last updated” date at the top of this page.

Contact Us

Questions about this Privacy Policy? Reach us through our Contact page — we’re glad to walk through it with you.

PK Research Labs (a DBA of JP Trading Holdings LLC), 8605 Santa Monica Blvd PMB 807636, West Hollywood, California 90069-4109, US.